ФрилансериОксана Виггинс

Оксана давно не була на сервісі. Але на Freelancehunt також працюють 2848 фрилансерів у категорії Англійська мова, які професійно та вчасно виконають проєкт будь-якої складності.

Україна Львів, Україна
2 роки тому
Вільний для роботи вільний для роботи
на сервісі 2 роки

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Успішних проєктів
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150

Резюме







 Experience


Customer care area. Operator of US visa service desk

Feb 2016 – March  2019

Serving clients by email, calls ( English). Consulting about a visa process.

US visa service desk


Translator of tourist site / copywriter of topics for removals website, articles for Shopozz

Sep 2014 - Jan 2016 (1 year 5 months)

AZZ Removals, Shopozz


writing descriptions about best resorts in the world on English (almost all countries);

writing descriptions for removals website on English;

 work with social media and blogs;

writing articles about various popular products which can be purchased in the US, Japan and Germany for Russian.


HR. Assistant Director

Jan 2012 - Sep 2015 (3 years 9 months)

Ship-expert - Mediator shopping abroad  

Advertising of company

Consultation clients (online, by mail, tickets and phone calls)

Writing articles

Sourcing for customers using social media, internal database

Sourcing for candidates using job boards

Communication with candidates

Make independent decisions in emergency situations

Finding new ways to find customers

Work with the social media and blogs

Forum moderation and administration



Expert Help Desk

May 2006 - Jan 2011 (4 years 9 months)

Kyivstar / Киевстар (http://www.kyivstar.ua)


Consultation of customers

•   Conflict resolution with customers

•   Selling additional services to customers during calls

•   Using active sales to contract subscribers during calls


 Education

 

Ivan Franko National University of Lviv (Lviv)

End date 2008

International Relations, English language and literature


 Language skills

 

English - fluent

I can be interviewed in this language

Russian - fluent

I can be interviewed in this language

Ukrainian - native

I can be interviewed in this language


 Courses, Trainings, Certification

 

Academy cources(Lviv)

End date 2009

1C courses Introduction to Configuration


Professional training at company Kyivstar:(Lviv)

End date 2008

Trainings resistance to stress

Training to resolve conflicts with customers

Active sales



 Additional Information

 

Interests and Personal qualities

Interests:

Dance

Yoga

 

Personal qualities:

responsibility and autonomy, flexibility and adaptation to circumstances, commitment, achieving results under any circumstances, punctuality, high sociability and goodwill, strong character, ability to manage the situation.

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